Made to order · Ships in 2–5 business days

FAQ & Care Guide

Everything you need to know.

Answers to the most common questions about materials, care, shipping, and returns.

Shipping & Production

How long does shipping take?

All items ship within 2–5 business days.

Do you ship internationally?

Currently I ship within the US only. International shipping is something I'm working toward — sign up for the newsletter to hear when it's available.

Can I get expedited shipping?

Expedited shipping is available at checkout for in-stock items. Made-to-order items cannot be expedited — the production time is fixed.

Will I get a tracking number?

Yes — you'll receive a shipping confirmation email with tracking as soon as your order ships.

Materials & Durability

What are your products made from?

Most products are printed in PLA, PETG, or TPU depending on the item. PLA is used for decorative pieces, PETG for functional items that need durability, and TPU for flexible accessories like keychains.

Are the products food-safe?

No. FDM-printed items have micro-gaps between layers that can harbor bacteria. None of my products are intended for food contact.

Will the colors fade?

PLA can fade with prolonged UV exposure. For items displayed near windows, I recommend keeping them out of direct sunlight. PETG and TPU are more UV-resistant.

Can I leave products in a hot car?

PLA has a relatively low heat deflection temperature (~60°C / 140°F). A hot car in summer can exceed this. PETG items are more heat-tolerant but I'd still recommend not leaving any prints in direct sun in a parked car.

Care Instructions

How do I clean my prints?

Wipe with a slightly damp cloth. Avoid soaking in water, especially for painted or sealed pieces. Do not put in the dishwasher.

Can I paint or modify my print?

Absolutely — most prints take acrylic paint well. Sand lightly first for best adhesion. If you do something cool with it, I'd love to see it.

How should I store filament paintings?

Hang them away from direct sunlight and high humidity. They're not fragile, but avoid stacking heavy objects on top of them.

Returns & Issues

What's your return policy?

I accept returns on in-stock items within 14 days of delivery, provided the item is unused and in original condition. Made-to-order and custom items are non-refundable.

My order arrived damaged — what do I do?

I'm sorry! Please email me with photos of the damage within 7 days of delivery and I'll make it right — either a replacement or a refund.

My order hasn't arrived — what do I do?

Check the tracking link in your shipping confirmation first. If tracking shows delivered but you haven't received it, wait 24 hours (carrier delays happen). If it's still missing, reach out and I'll investigate.

Didn't find your answer?

Send me a message and I'll get back to you within 2–3 business days.

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